Episode 3: Jay Baer

Motivational speaking podcast: Today’s episode features a man with an interesting perspective on dealing with critics and unsatisfied customers! Jay Baer is a Certified Speaking Professional, renowned business strategist, best-selling author, and consultant who focuses his clients towards using technology as an advantage in marketing and customer service.

In This Episode, You'll Learn...

  • Customer acquisition vs customer retention
  • How the customer service environment has changed with technology
  • Benefits of answering EVERY customer complaint
  • Why the money is in the audience
  • Great examples of the “Hug Your Haters” philosophy

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