Laurie Guest, customer service expert and CSP, talks with David about the current landscape of customer service. We also get an inside look at some of her programs based on her successful keynotes and how she incorporates the expertise of fellow speaking colleagues.
In This Episode, You'll Learn...
- ‘The Red Carpet Secrets’
- The ‘Guest Encounters’ Program
- Applying keynotes from other speakers
- Customers are ‘walking billboards’ for your business
- When to praise and when to criticize
- Where customer service is at today
Links and Resources
- Laurie’s website
- Guest Encounters
- Laurie’s interviews
- Where to find Laurie: LinkedIn, Twitter and Facebook
- “Consulting Revenue Roadmap” Advanced Masterclass
- Action Guide: 6 Keys to Rapidly Grow Your Speaking-Driven Business
- Join our online community: Thought Leadership Marketing
- Book a Confidential Speaker Strategy Session
