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Marketing Coach: Stop Sending IDIOTIC Emails Like This One...

  
  
  
  
  
marketing coach - stop sending idiotic emailsAs a marketing speaker and marketing coach for thought-leading professionals and professional services firms, I'm continually amazed at the stupidity of firms who just DON'T get the fact that their marketing messages are NOT about THEM...

Case in point - a Philadelphia area communications and design firm whose list I have been on for more than 7 years. They have never - NEVER as in NOT ONCE - sent me a single solitary message that was relevant to me, my business, my marketing, my design needs, or my ANYTHING. Not a shred of value in sight. Zilch. Nada. None.

Every single flippin' email blast they send out is about THEM, THEIR awards, THEIR staff, THEIR media mentions. I mean it's over-the-top ridiculous. I could go on and tell you - but I'd rather SHOW YOU...

For some bizarre reason, I'm removing their name to protect the guilty. I dunno - maybe it's the holiday spirit of thankfulness that I'm not this big of an IDIOT myself. (See previous post on the Real IDIOT's Guide to Social Media for the backstory on this acronym.)

I've used green bold text to show each instance of "I, me, my" syndrome in this incredibly self-centered, years-long and completely ineffective email marketing approach.

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Subject: Good things come in three for IDIOT Design+Communications 

Good things come in three for IDIOT Design+Communications
25th Anniversary, ranked 7th and scholarship winner 

[Unnamed town], PA - November 21, 2011 - IDIOT Design+Communications (ID+C), a brand design firm, is proud to announce three major milestones for the company

ID+C celebrates its 25th anniversary in 2011.  What started as a freelance graphic design job in 1986 has grown into a full service design agency serving the Northeast corridor from Virginia to New York. Their expertise includes integrative brand campaigns that span internal and external audiences. Branding initiatives include brand touch points that create and spark perception of brand positioning. ID+C specializes in employee communications and internal branding. According to President and founder, Susan Idiot, "I would have never imaged owning my own graphic design and communication business. It is the support of long-term clients and friends that has allowed me to do the work I love and for that, I am grateful." ID+C built their reputation in the industry on strong partnerships and would like to take this opportunity to thank each of their clients. 

Ranked 7th Among Philadelphia Design Firms  In July, the company was ranked Number 7 in the 2011 Philadelphia Business Journal among Graphic Design firms in the Philadelphia region.    

[Blah blah Name Changed here too] Executive Scholarship ID+C wishes to extend a special thank you to Women's Business Enterprise National Council (WBENC) for their continued support and for awarding Susan Idiot the [Blah blah Name Changed] Executive Scholarship. Idiot used the opportunity to attend Northwestern University's Kellogg Graduate School of Management's Executive Program on Branding. From elite scholars in marketing to an international contingency of fellow business owners and branding professionals, Susan Idiot gained invaluable insights into branding strategy. As a result, ID+C can assist its clients to discover and express their brands' positions and future direction in a dynamic, global marketplace.         

IDIOT Design +Communications
address block
website
phone number
Susan Idiot

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Questions for YOU:

  • Is this the kind of email you would pass along to your best business colleagues?
  • Would you be motivated to go through your database and see who else could benefit from such a terrific email newsletter?
  • Would you rush to your web browser and immediately check out their site to see what OTHER valuable resources they have to offer you?
  • Finally, would YOU give these people your email address so they could spam you with their accomplishments, awards, milestones, and anniversaries and spend nary a second in 7 whole years talking about branding, advertising, communications, or marketing ideas that might help you, your organization, or your career?

Yeah... me neither. Click. Unsubscribe. Bye, bye.

BOTTOM LINE: Don't let this happen to you.

What do YOU think? Please use the COMMENTS area below to share your thoughts on "I, me, my" Syndrome or share a success story of more prospect-centered email marketing! 

Comments

I'm curious, then, David: why are you still on the list, 7 years later? ;-)
Posted @ Wednesday, November 23, 2011 6:43 AM by MJ
MJ - Good question. Eternal optimism? Hoping for a turnaround? Can't help watching a trainwreck unfold in slow motion? A childish sense of superiority? These are your choices - you tell me! Seriously, though, thank YOU for reading and for your comment. 
-- David
Posted @ Wednesday, November 23, 2011 7:36 AM by David Newman
So how would you rewrite this email? 
 
 
 
I'm working hard at devoloping a marketing strategy that will work, and I do see your point in their email about it being me, me, me... but are there not times when this type of marketing is relevant and acceptable and if so what is the difference as to when this type of approace is appropriate and when it is not? 
 
 
 
Thanks, 
 
Rhonda
Posted @ Wednesday, November 23, 2011 12:36 PM by Rhonda Holscher
Rhonda, 
I would NEVER send this type of email at all. To answer your question, it is NEVER, ever, ever appropriate to send completely valueless self-centered nonsense to people you're hoping to do business with. This letter is fine for your Mom, spouse, and dog. It is NOT a marketing letter because it's value is ZERO in the buying process. Sorry to be harsh, but that's the real deal.  
-- David
Posted @ Wednesday, November 23, 2011 12:49 PM by David Newman
Sadly, David, these IDIOTS are by far not the only idiots out there using this type of ... and I use the term very loosely.... 'marketing.' Equally sadly, they simply fail to understand that customers are all driven by a WIIFM perspective. 
 
 
 
I recently received an e-mail from our duly elected Senator. I scanned through the content hoping to find just a small bit of news on us coming out of this economy, more jobs, anything positive. I was immediately jolted at the number of times the Senator was mentioned by name. Enough times to make me stop and count them all.... 48 times he mentioned himself, what he did, quoted himself, yadda, yadda, yadda. And, all this paid for with our tax dollars. I responded, asking to be unsubscribed from his mailing list and telling him (OK, probably his staff) why I was no longer interested in hearing from him. 
 
 
 
Customers don't care about us, they want to know what we are going to do for them.
Posted @ Thursday, November 24, 2011 3:07 AM by Terri Maurer
Terri, 
Totally agree. Doesn't matter if you're marketing your business, your non-profit, your church, your political candidate - it's ALWAYS about THEM. Spot-on! Thanks for reading and joining the conversation! 
-- David
Posted @ Thursday, November 24, 2011 8:54 AM by David Newman
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